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The "lifetime warranty" is an free additional warranty offered by Cabaïain addition to the regulatory warranties in force (see point 12.2 of the GTC).
To which products does it apply?
The Cabaïa lifetime warranty applies to the following products:
- Backpacks
- Travel bags
- Lunch bags
- Messenger bags
- Crossbody bags
- Laptop cases
- Travel Kits
- Pencil cases
- Card holders
- Pockets
- Bum bags
- Backpacks
- Travel bags
- Lunch bags
- Messenger bags
- Crossbody bags
- Laptop cases
- Travel Kits
- Pencil cases
- Card holders
- Pockets
- Bum bags
In case of problem contact us with proof of purchase (order number or receipt) and photos of the problem(s).
What defects does the guarantee cover?
Sewing defects:
- Top of the straps that tears
- Bag seams loosening
- Zipped seams tearing off
- Ripped seams
- Top of the straps that tears
- Bag seams loosening
- Zipped seams tearing off
- Ripped seams
Buckles and interior pockets:
- Ripped pockets
- Broken buckles
Other defects:
- Broken zipper pull
- Insufficient length of fabric (fabric that makes a hole at the seam)
- Faulty snap button
- Broken elastic
These items will be repaired or replaced.
What the guarantee does not cover
Our commercial guarantee does not cover defects linked to use.
Non-exhaustive list of examples:
- Cut in the fabric
- Stain
- Damaged fabric
- Burning
- Damaged bottom of the bag
- Scratches on the faux leather elements.
- Attached handle clasps
- Hole in the canvas
We therefore invite you to carefully check your product upon receipt to ensure that it is 100% in line with your expectations, if this is not the case, let us know in our warranty request questionnaire with photos of the problem. and your proof of purchase.
This warranty is valid for a period of 30 years from the date of purchase.
PS: Legally, the lifetime guarantee (until your death) is a concept that is difficult to define, so we thought that 30 years would not be bad.
Find out more about our legal and commercial warranties.
This warranty is valid for a period of 30 years from the date of purchase.
PS: Legally, the lifetime guarantee (until your death) is a concept that is difficult to define, so we thought that 30 years would not be bad.
Find out more about our legal and commercial warranties.
Free shipping
From 40€ of purchase.
Free return
In a period of 14 days.
Customer support
Monday to Friday from 10am to 7pm.