To which products does it apply?
- Backpacks
- Travel bags
- Lunch bags
- Messenger bags
- Crossbody bags
- Laptop cases
- Travel Kits
- Pencil cases
- Card holders
- Pockets
- Bum bags
In case of problem contact us with proof of purchase (order number or receipt) and photos of the problem(s).

What defects does the guarantee cover?
- Top of the straps that tears
- Bag seams loosening
- Zipped seams tearing off
- Ripped seams
Buckles and interior pockets:
- Ripped pockets
- Broken buckles
Other defects:
- Broken zipper pull
- Insufficient length of fabric (fabric that makes a hole at the seam)
- Faulty snap button
- Broken elastic
These items will be repaired or replaced.

What the guarantee does not cover
Our commercial guarantee does not cover defects linked to use.
Non-exhaustive list of examples:
- Cut in the fabric
- Stain
- Damaged fabric
- Burning
- Damaged bottom of the bag
- Scratches on the faux leather elements.
- Attached handle clasps
- Hole in the canvas

This warranty is valid for a period of 30 years from the date of purchase.
PS: Legally, the lifetime guarantee (until your death) is a concept that is difficult to define, so we thought that 30 years would not be bad.
Find out more about our legal and commercial warranties.

Free shipping
From 40€ of purchase.

Free return
In a period of 14 days.

Customer support
Monday to Friday from 10am to 7pm.