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LUGGAGE FACTORY

Where are your luggage made?

A unique know-how

Our backpacks collection is made with a lot of love and attention to detail by Pierre's talented team. Located in Hong Kong, China, these luggage craftsmen have been working for more than 30 years to create backpacks and travel bags for the most famous brands.

Strong commitments

The factory is a signatory of the Cabaïa Code of Conduct based on the requirements of the FAIR WEAR Foundation and the FAIR LABOUR ASSOCIATION. It is also in the process of SMETA certification. Pierre's team has been with us since the first collection of Cabaïa bags in 2018, and our little finger blows us that this is only the beginning...

OUR PHILOSOPHY

"There is no ethical proposal, there are only ethical acts."

BSCI or SMETA certified factories

All our factories are certified by one of these two labels, or are in the process of being certified. Issued after external audits carried out by specialized companies, they guarantee ethical compliance and ensure that working conditions are satisfactory for all employees.

CHOOSE CABAIA MEANS TO CHOOSE

A CREATOR OF COLORFUL AND INNOVATIVE ACCESSORIES

ENVIRONMENT-FRIENDLY

COMMITTED TO ANIMALS

Picto customer support

5d/7 customer support

Secure payment

Secure payment

Picto expedition & deliveries

Shipping within 24H

Free return

Picto legal part

Legal informations

5d/7 customer support

Our customer service is available Monday to Friday from 10H to 19H HERE and we promise that we will do everything for your happiness 😍

Secure payment

We offer various payment methods so you can pay with your preferred one at checkout.

All our payments are processed by Mollie, a banking service provider used by Deliveroo, Dyson, Guess, Acer, etc. which ensures the security and privacy of your data. Mollie is a licenced payment service provider of European central bank.

💳 List of available payment methods : 

- Paypal : Use your Paypal account or create one to checkout

- Credit card : Visa / Mastercard / Amex

- Klarna pay it later :  Only for Germany and Netherlands

- Giropay

- Sofort

- IDeal : For the Netherlands only

- Bancontact

- Eps-Überweisung

Shipping within 24H

Your order will be shipped within 24 hours ⏰

DELIVERY BY COUNTRY :

In Germany & Austria & Europe (EEC): 

Free delivery for purchases from €40.
We ship your package using Chronopost International (express delivery) or DHL.

Our warehouse is located in France, your package should reach your address under 3 days thanks to our free express shipping.

When your package leave our warehouse you'll be notified by mail with a tracking link to follow your package.

You can follow your package from your account and through emails sent during your package’s transit.

You will be notified in your preferred language by email at each step of transit : 
- Package given to the transporter
- Package in transit
- Package arrive in your country 
- Package out for delivery
- Package delivered

Switzerland : 

Delivery cost: €5 (custom fees)

We ship to you using Colissimo international (express delivery).

When your package leave our warehouse (located in Paris - FRANCE) you'll be notified by mail with a tracking link to follow your package.

If the product you have bought is in stock, your order will leave our warehouse within a maximum of 48 hours and then take a maximum of 4 days to reach you.

To follow the status of your package you will first need to create an account if you do not have one (but it is not mandatory for buying on our site), and use the email address you used for your order. Your order will be automatically added to your account.

Other countries: 

Delivery cost: €30€(customs and shipping fees)We ship to you using Colissimo international (express delivery).

When your package leave our warehouse (located in Paris - FRANCE) you'll be notified by mail with a tracking link to follow your package.

If the product you have bought is in stock, your order will leave our warehouse within a maximum of 48 hours and then the shipping time depends on where you are ordering from:
- Asia : 10 days
- America : 10 days
- Australia : 20 days
- Africa : 10 days
- Middle east :  10 days

To follow the status of your package you will first need to create an account if you do not have one (but it is not mandatory for buying on our site), and use the email address you used for your order. Your order will be automatically added to your account.

Other countries  : 

Return is not free.
Contact support at contact@cabaia.fr with your order number, we will let you know how and from where to ship your package. One your package is received, you will be refunded within 7 days.
 

Free return

In Germany & Austria & Europe (EEC):  

Return is free during 14 days after delivery. 
You can easily create your return ticket from your account.

Then chose the order you want to return and click " print my return ticket", a pdf with your return coupon will be downloaded to your computer.

Print it, pack your product as you receive them (they should be ready to be sold to someone else eventually) and stick your coupon on the package.

We use UPS for return, you can drop your package at any UPS drop off point (find list HERE)

After you package is received at our warehouse and inspected you will be refunded within 7 days on your order payment method.

Switzerland : 

Return conditions are the same as Europe with UPS 

Other countries  : 

Return is not free.
Contact support at contact@cabaia.fr with your order number, we will let you know how and from where to ship your package. One your package is received, you will be refunded within 7 days.

Legal informations

Cabaïa is a brand of VALTEX SAS
VALTEX SAS is registered in France under the VAT number :  FR 23813603347

Our Headquarter adress is : 
VALTEX SAS - 10 rue Waldeck Rochet - 93300 Aubervilliers - France

Our offices in Germany are hosted by "The family" : 

Cabaïa at The family, Engeldamm 60, 10179 Berlin, Germany

To contact us on legal inquiries: 

click HERE


For data protection and data deletion please contact : 
Mail : data@cabaia.fr

You want to know who is behind Cabaïa ?  Discover THE TEAM