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Ethics at Cabaïa

"There is no ethical proposal, there are only ethical acts."

Our different workshops spread around the world have all been carefully selected for their extensive expertise and experience in the development of our products. As we are well aware that not all countries have the same social requirements or measures to protect workers, we have implemented concrete actions to counter possible ethical abuses among our partners.

Our actions

#01.

BSCI or SMETA certified factories

All our factories are certified by one of these two labels, or are in the process of being certified. Issued after external audits carried out by specialised companies, they guarantee ethical compliance and ensure that working conditions are satisfactory for all employees.

Banning child and forced labour, ensuring worker safety, a salary that allows workers to live with their families and the right to form a union.

#02.

Compliance with the Cabaïa Code of Conduct

Team Cabaïa spends its time in the field to ensure that basic rules are respected and improved: banning child and forced labour, ensuring worker safety, a salary that allows workers to live with their families and the right to form a union. Year after year through external audits and internal controls, we do everything possible to ensure that our partners have a working environment that complies with our social and environmental requirements. We have gathered these requirements in our code of conduct, which serves as a guideline in our relationship with all our suppliers.

#03.

Complete knowledge of the supply chain

Did you know? Social and environmental problems rarely occur among Tier 1 suppliers. But it's when they subcontract to smaller plants that problems can arise. In fact, the recent major scandals in the textile industry have always occurred at Tier 2 and Tier 3 suppliers, when suppliers in turn subcontract to smaller factories... At Cabaïa, we therefore prohibit subcontracting to companies that have not been validated according to our code of conduct, and that do not meet our social and environmental criteria.

#04.

Ecology in the office

Offices with a low ecological impact, managing electricity and water consumption, setting up a robust recycling system, opting for reusable containers for meals, not using plastic water bottles... We must lead the way for a workplace with minimum impact by optimising our energy expenses, and by educating the entire team towards a zero impact work method.

Objectifs 2021

99.9%

of carbon emissions measured and offset

100%

of our products are environmentally friendly

B. CORP

We are working to become B corp certified by 2021.

*B Corp is an organisation that verifies the societal, environmental, governance and public transparency requirements of companies.

“It is up to our generation to show that it is possible to produce globally by offering accessories that are desirable, affordable and ethically produced in accordance with our values.”

Emilien
Co-founder & CMO

‘’In order to move forward, we need to be......transparent & admit our current limitations.”

Traceability of supplies

We go back as far as possible in our supply chains. However, some components - such as rivets or zippers - are purchased as finished products from specialised distributors and are not manufactured in our workshops. Of course, we do our utmost to trace all the supply chains, even when the number of intermediaries makes the task less than straightforward.

Transport dependencies

For transport, we work mainly with French charterers (CMA CGM). As there is not yet a transport company with a strong ethical and ecological approach, we work hand in hand with our current carriers to develop their commitments. However, as we are still a small organisation for these transport mastodons, we have limited pull in making a positive impact on their actions.

Picto customer support

5d/7 customer support

Secure payment

Secure payment

Picto expedition & deliveries

Shipping within 24H

Free return

Picto legal part

Legal informations

5d/7 customer support

Our customer service is available Monday to Friday from 10H to 19H HERE and we promise that we will do everything for your happiness 😍

Secure payment

We offer various payment methods so you can pay with your preferred one at checkout.

All our payments are processed by Mollie, a banking service provider used by Deliveroo, Dyson, Guess, Acer, etc. which ensures the security and privacy of your data. Mollie is a licenced payment service provider of European central bank.

💳 List of available payment methods : 

- Paypal : Use your Paypal account or create one to checkout

- Credit card : Visa / Mastercard / Amex

- Klarna pay it later :  Only for Germany and Netherlands

- Giropay

- Sofort

- IDeal : For the Netherlands only

- Bancontact

- Eps-Überweisung

Shipping within 24H

Your order will be shipped within 24 hours ⏰

DELIVERY BY COUNTRY :

In Germany & Austria & Europe (EEC): 

Free delivery for purchases from €40.
We ship your package using Chronopost International (express delivery) or DHL.

Our warehouse is located in France, your package should reach your address under 3 days thanks to our free express shipping.

When your package leave our warehouse you'll be notified by mail with a tracking link to follow your package.

You can follow your package from your account and through emails sent during your package’s transit.

You will be notified in your preferred language by email at each step of transit : 
- Package given to the transporter
- Package in transit
- Package arrive in your country 
- Package out for delivery
- Package delivered

Switzerland : 

Delivery cost: €5 (custom fees)

We ship to you using Colissimo international (express delivery).

When your package leave our warehouse (located in Paris - FRANCE) you'll be notified by mail with a tracking link to follow your package.

If the product you have bought is in stock, your order will leave our warehouse within a maximum of 48 hours and then take a maximum of 4 days to reach you.

To follow the status of your package you will first need to create an account if you do not have one (but it is not mandatory for buying on our site), and use the email address you used for your order. Your order will be automatically added to your account.

Other countries: 

Delivery cost: €30€(customs and shipping fees)We ship to you using Colissimo international (express delivery).

When your package leave our warehouse (located in Paris - FRANCE) you'll be notified by mail with a tracking link to follow your package.

If the product you have bought is in stock, your order will leave our warehouse within a maximum of 48 hours and then the shipping time depends on where you are ordering from:
- Asia : 10 days
- America : 10 days
- Australia : 20 days
- Africa : 10 days
- Middle east :  10 days

To follow the status of your package you will first need to create an account if you do not have one (but it is not mandatory for buying on our site), and use the email address you used for your order. Your order will be automatically added to your account.

Other countries  : 

Return is not free.
Contact support at contact@cabaia.fr with your order number, we will let you know how and from where to ship your package. One your package is received, you will be refunded within 7 days.
 

Free return

In Germany & Austria & Europe (EEC):  

Return is free during 14 days after delivery. 
You can easily create your return ticket from your account.

Then chose the order you want to return and click " print my return ticket", a pdf with your return coupon will be downloaded to your computer.

Print it, pack your product as you receive them (they should be ready to be sold to someone else eventually) and stick your coupon on the package.

We use UPS for return, you can drop your package at any UPS drop off point (find list HERE)

After you package is received at our warehouse and inspected you will be refunded within 7 days on your order payment method.

Switzerland : 

Return conditions are the same as Europe with UPS 

Other countries  : 

Return is not free.
Contact support at contact@cabaia.fr with your order number, we will let you know how and from where to ship your package. One your package is received, you will be refunded within 7 days.

Legal informations

Cabaïa is a brand of VALTEX SAS
VALTEX SAS is registered in France under the VAT number :  FR 23813603347

Our Headquarter adress is : 
VALTEX SAS - 10 rue Waldeck Rochet - 93300 Aubervilliers - France

Our offices in Germany are hosted by "The family" : 

Cabaïa at The family, Engeldamm 60, 10179 Berlin, Germany

To contact us on legal inquiries: 

click HERE


For data protection and data deletion please contact : 
Mail : data@cabaia.fr

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